FAQ

Getting started with Remote Desktop Manager Online is simple, quick and easy. Just follow these steps:

1. Create your online account
2. Confirm your account by clicking the link in the email we send you
3. Download Remote Desktop Manager Client and required add-ons
4. Configure your online data source in Remote Desktop Manager client
5. Add one or more sessions in the client.

Please note that for security reasons, you cannot add a session directly from the web. Also, you can import your sessions in the data store via the file menu (File > Import).

Simply go to the user section and add your friend/colleague (you’ll need his/her email address to do this). Then invite him/her register using that same email address, and once registered he/she will have access to the data source. Please keep in mind, however, that the share functionality is not available in the free (basic) edition of Remote Desktop Manager Online.

Please refer to the convenient table below for a summary of the differences:

You can delete your account in the “My Account” section. Or you can contact us, and we’ll delete your account and data source for you.

No. You can enjoy all of the benefits of Remote Desktop Manager Online with the basic (free) edition of Remote Desktop Manager.

Yes! This feature is now available in all current and future releases Remote Desktop Manager Online.

We've disabled these options for security reasons. The encrypted data in the client cannot securely be decrypted in the server.

Simply use the import/export function of Remote Desktop Manager Client.

You can import existing data using the import/export function of Remote Desktop Manager Client.

Yes. We use the best SSL certificate (EV) possible (issued by Comodo) to ensure that your online connection and data are secure. In addition, your data is encrypted by a private key on the client.

Our website is hosted on the Microsoft Windows Azure platform, based in the US.

Very secure. The Microsoft cloud undergoes annual compliance audits for PCI DSS, SOX and HIPAA, as well as internal assessments throughout the year. The Microsoft cloud has obtained ISO/IEC 27001:2005 certification and SAS 70 Type 1 and II attestations.

In addition, Microsoft applies security mechanisms at different layers of the cloud infrastructure to implement a defense-in-depth approach. These layered mechanisms include:

• Physical security of the data centers (locks, cameras, biometric devices, card readers, alarms)
• Firewalls, application gateways and IDS to protect the network
• Access Control Lists (ACLs) applied to virtual local area networks (VLANs) and applications
• Authentication and authorization of persons or processes that request access to data
• Hardening of the servers and operating system instances
• Redundant internal and external DNS infrastructure with restricted write access
• Securing of virtual machine objects
• Securing of static and dynamic storage containers

Our web server integrates an Advanced Encryption Standard (AES) algorithm to protect your sensitive data in the database. We also use a mix of our own private key and a master password (passphrase) with a salt to create a strong encryption key (256-bit key).

This cipher is regarded as extremely secure. AES/Rijndael has been adopted as a U.S. Federal government standard, and is approved by the National Security Agency (NSA) for top secret information.

Please read our Terms of Use and Privacy Policy here

Yes, we offer a free version that features a free data source and a maximum of 15 sessions. You could also request a 60 day trial of any other type of subscription. Compare subscription plan here

You’ll find our price list here

Currently, no. However, a server edition of Remote Desktop Manager Online is planned, which you can deploy in your environment with your own security standard. You’ll find more details about this here